Frequently Asked Questions
Questions about installing RiCoder software
How to change the IP address of the RiCoder server?
Determine which IP address you need to change and, depending on the situation, go to the desired ...
How to change the port number for connecting the Ri-HUB control center?
Determine which port you need to change and, depending on the situation, go to the desired descri...
Questions about working with the RiCoder web panel
How to restore the link to access the RiCoder admin web panel?
Link structure for accessing the installed RiCoder: http://<IP address>:/dashboard Use only the ...
How to add Ademco code to a broadcast template?
Ademco code - standard four-digit protocol code ADEMCO Contact ID, used in security and fire alar...
Questions about the RiDom mobile application
How to configure periodic communication testing events?
The article describes the step-by-step process of setting up an event for periodic testing of com...
How to set up notifications for users at home/facility?
For a mobile user, you can configure to receive SMS messages and push notifications, and view the...
How to set permissions for users?
1. On the main screen of the mobile application, select the desired house. 2. Go to home settings...
How to set up a key fob for a user?
The security mode control key fob has three programmable buttons, protected against accidental pr...
How to create a room and configure user access?
1. Select the desired house on the My Homes screen. 2. Go to home settings. Select in the upper ...
How to put a house or premises under security?
1. Select the desired house on the My Homes screen. 2. Click on the icon in the top widget. 3. ...
Where to configure system integrity check?
The setting is available only to a user with the Owner role. 1. Open the RiDom application. 2. Se...
Where can I find the latest version of RiCoder?
The latest version numbers of RiCoder components are indicated on the official RiCoder software p...
Where can I find out the current version number of the RiCoder software installed in my organization?
The RiCoder admin web panel contains information about the current versions of RiCoder components...
How to configure access rights to premises for users of a home
You can change user rights when the house/object is under protection. 1. Select the desired house...