How to disarm a house or premises

The RiDom system provides several ways to arm a house/property, depending on the user's role.

For mobile users (who have access to the mobile app):

• via the mobile app

For local users (without access to the mobile app), using:

• a key fob or keypad

For more details on user roles in the RiDom system, see the article.

1. Via the mobile app

The mobile user must have permission to disarm the house/property or premises. For more details on how to configure user permissions.

1. In the My homes section, select the desired home and tap the icon .
2. Select the premises you want to disarm:
   • All premises – tap Disarm all premises . All toggles will turn gray.
   • One or several premises – toggle off the switch for the desired premise.

2. Using a key fob or keypad

To disarm the entire house/property or individual premises using a key fob or keypad, select your device below and follow the instructions.

Control Device	Ri-Key-1	Ri-KB-1	Ri-KB-2 / Ri-KB-3
How to disarm?	Press the button	Enter code ХХХХ and press the	Enter code ХХХХХ and press the #
Additional info	In the mobile app settings, each button on the key fob is assigned a corresponding command.	The code must be exactly 4 digits long.	The code can contain from 3 to 16 digits.

Feedback from control devices

	Ri-Key-1	Ri-KB-1	Ri-KB-2 / Ri-KB-3
Indication immediately after pressing buttons	Short green light indicator flash.	With each button press, the light indicator flashes green once, and the sound emitter emits a short beep. After entering the code, the keypad flashes green for 60 seconds.	With each button press, the light indicator flashes green once, and the sound emitter emits a short beep.

After activating the Disarm command on the key fob or keypad, the following scenarios are possible:

• Successful disarming
• Unsuccessful disarming

2.1. Successful disarming

The security system will disarm only those premises that are authorized for the entered code or assigned to the key fob user.

1. House/property users receive SMS messages and push notifications – Disarmed.
2. An event is generated in the log – Disarmed.
3. Control device behavior:

Control Device	Behavior
Ri-Key-1 Key Fob	Short green light indicator flash.
Ri-KB-1 Keypad	The light indicator stays solid green for 2 seconds; the sound indicator emits a brief beep.
Ri-KB-2, Ri-KB-3 - Sensor Keypad	The light indicator stays solid green for 2 seconds; the sound indicator emits a brief beep.

4. The controller, keypad, and siren do not emit any sound signals.

2.2. Unsuccessful disarming (errors)

Unsuccessful disarming of the house/property may occur in the following situations:

Is the key fob indicator flashing green and red?

Causes	Solution
The key fob user does not have permission to disarm the house/property or premises.	You need to configure permissions for the user in the mobile app. More details...
There is no connection between the key fob and the Ri-HUB control center.	You need to check the connection between the key fob and the Ri-HUB in the mobile app.

Is the keypad flashing green and red?

Causes	Solution
An incorrect code was entered on the keypad.	Try entering the correct code again.
The user does not have permission to disarm the house/property or premises.	You need to configure permissions for the user in the mobile app. More details...
Disarming the house/property outside of the schedule is prohibited.	If necessary, change the security schedule settings in the mobile app. More details...
There is no connection between the keypad and the controller.	You need to check the connection between the keypad and the Ri-HUB in the mobile app.

In both situations, the house/property is NOT armed.

1. No event is generated in the log.
2. Home users do not receive notifications.
3. Control device behavior:

Control Device	Behavior
Ri-Key-1 Key Fob	The key fob's light indicator flashes green and red.
Ri-KB-1 Keypad	The light indicator flashes green and red; the sound indicator emits a brief beep.
Ri-KB-2, Ri-KB-3 -Sensor Keypad	The light indicator flashes red and green for 2 seconds; the sound indicator emits a brief beep.

4. The controller and siren do not emit any sound signals.

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Description of the software operation is relevant for versions:

• RiDom application - v. 1.1.273
• iCloud cloud service - v. 2026-06-17-8fd1236
• Controller firmware - v. XX.1.81

Update date: 06.26.2026